All sales are final. If you receive damaged goods or the wrong size/item, notify us within 5 business days of receipt and we will arrange for a replacement. Please provide your order number and the name associated with your order. Returns are accepted/exchanged for store credit only.
TRACKING INFORMATION STATES PACKAGE HAS BEEN DELIVERED BUT IT IS NOT.
Once a package has been marked as "Delivered", there is nothing we can do. Please contact your local post office to further inquire about the packages' whereabouts.
WHY DOES MY LABEL SHOW "PRE-SHIPMENT"?
At times shipping carriers do not scan the package immediately. Once you have been notified about your package's departure, please allow tracking information 48 hours to update once notified.
WHY DID ONLY PART OF MY ORDER SHIP?
Our products ship out as soon as they are ready and available. If one product is ready to go before the other, we will ship it out before so you get them ASAP!
Please allow 4 weeks for embroidered items, and 3-5 days for graphic (non-embroidered) items. It may take another 2-4 days for your order to be shipped out. You will get a shipping confirmation via email the day your order is packed.
INTERNATIONAL SHIPPING / CUSTOMS
We ship worldwide! However, we do reserve the right to cancel and refund any order that is deemed potentially fraudulent by Shopify's payment system. NOSTALGIA ENDLESS does not take any responsibility for any customs charges, fees, etc. Customs charges are different for every country.
TRACKING A PACKAGE
Once your order leaves our warehouse, please contact USPS or DHL for any updates regarding the status of your shipment. At that point it is out of our hands and all we can do is check the tracking number which we have already provided you with. Any international orders that are in-transit for over 20 days, please reach out to your local customs office to see if the package has been held up in customs and is requesting a customs fee.
PACKAGES RETURNED TO SENDER
Once a package has been returned to us due to address issues, we will contact you to organize a new delivery. If you do not respond to our email within 30 days, your order is Null & Void.
All of our products are priced in US Dollars (USD)